Important Information
Policies
To help make your stay at Sheraton Centre Toronto Hotel in Toronto as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
The essential booking conditions to review before selecting a downtown Toronto stay.
Sheraton Centre Toronto Hotel has policies covering guest eligibility, children, pets, smoking, parking, deposits, bedding, and reservations. The minimum check-in age is 18, children of all ages are welcome, and pets are permitted. Cribs and extra beds can be requested subject to availability. A refundable damage deposit is required at arrival, while cancellation conditions vary by rate. The room selected also determines occupancy and bedding arrangements, so individual reservation terms remain important. The hotel’s amenities may have separate operating conditions.
- Check-In and Check-Out
Sheraton Centre Toronto Hotel lists check-in from 3:00 PM and check-out by 11:00 AM. Guests should follow the arrival and departure instructions attached to the reservation.
- Minimum Age and Identification
The minimum age for check-in is 18. Guests are required to present photo identification and a credit card during arrival. The credit card used for the booking must also be presented at check-in under the listed reservation conditions.
- Children
Children of all ages are welcome. Guests aged 18 and above are charged as adults. Occupancy depends on the selected room category.
- Cribs and Extra Beds
Cribs and extra beds are available on request, subject to availability and the selected accommodation. The current booking information lists additional charges for extra beds, while cribs are available without a separate charge.
- Pets
Pets are allowed at Sheraton Centre Toronto Hotel. The property permits up to two pets per room, with a maximum weight of 40 kilograms per pet under the current hotel information. Service animals are welcome without a fee or documentation.
- Smoking
Sheraton Centre Toronto Hotel is a smoke-free property. Guests should follow the hotel's designated smoking restrictions during the stay.
- Parking
Valet parking is available on site. Electric vehicle charging stations are also available, subject to availability.
- Damage Deposit
A refundable damage deposit is required on arrival and is collected by credit card. The deposit is refunded after departure, subject to inspection of the accommodation.
- Cancellation and Early Departure
Cancellation and prepayment conditions depend on the selected rate and accommodation. The booking terms attached to the reservation determine the applicable conditions. Early departure may result in the full amount of the stay being charged.
- Group Reservations
Bookings involving more than five rooms may be subject to different conditions and additional supplements.